TERMS AND CONDITIONS OF USE
THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT
(hereafter
“Terms”) governs your use of our website (hereafter “web site”). It is
vitally important that you read the Terms carefully, as your use of the
website will automatically constitute your agreement to be legally bound
by the terms and conditions set out herein. These Terms also govern
your use or purchase of the products/services provided through or in
connection with the web site (hereafter “services”). Each time you use
our services, you acknowledge that you have read these Terms and agree
to be legally bound by them. If you do not agree to be bound by these
Terms, you may not use the website(s) or the services provided by
Business through its website(s).
This website is owned by Feed My Fish Limited (hereafter “Business”) , a
company registered in England and Wales (company number 05754639),
whose registered office is at 6 Bedford Road, Barton Ley Clay MK45 4JU.
The following words used in these Terms shall have the following meanings:
• “Personal Information” shall mean all data and/or information provided
by and about User, including e-mail address (es), name, address, credit
card, or other payment information, etc.;
• “Business website” shall mean all websites on which Business provides products and/or services.
• “Business User” shall mean all Users of the Business website(s) and services.
• “Business Products and Services” shall mean all products and/or services provided directly by Business;
• “3rd–Parties” include all advertisers, partners and affiliate vendors
that are included on, or linked to, the Business website(s).
ORDERING GOODS FROM US
Description and price of goods
We have taken care to describe and show items as accurately as possible.
Despite this, slight variations in items may occur. We provide you with
product information on http://www.feedmyfish.co.uk. If there is
anything which you do not understand, or if you wish to obtain further
information, please contact our customer services team on 01582 434579 .
Product images are for illustrative purposes only. Although we have made
every effort to display colours accurately, we cannot guarantee that
your computer’s display of the colours accurately reflect the colour of
the products. Your products may vary slightly from those images.
We make every effort to ensure that the pricing displayed on our website
is correct. However, if an error in the pricing of a product is found
we reserve the right to either cancel your order or contact you to
arrange payment of any extra sum due or refund any over-payment made by
you (as applicable). We reserve the right to alter all product pricing
without notice.
Where we charge separately for packing, carriage and insurance and other
relevant charges, the appropriate rates are set out in our specified
pricing structure shown elsewhere on this website.
Placing an order
You are deemed to place an order with us by ordering via our online
checkout process. As part of our checkout process, you will be given the
opportunity to check your order and to correct any errors. We will send
you an order acknowledgement, detailing the products you have ordered.
The contract is subject to your right of cancellation (see below).
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.
We may refuse at our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we
will re-credit your account with any amount deducted by us from your
debit or credit card as soon as possible, but in any event within 30
days of your order. We will not be obliged to pay any additional amount
as compensation for disappointment.
You must observe and comply with all applicable regulations and
legislation, including obtaining all necessary customs, import or other
permits to purchase goods from our site. The importation or exportation
of certain goods to you may be prohibited by certain national laws. We
make no representation and accept no liability in respect of the export
or import of the goods you purchase.
Payment
Payment can be made by any of the options advertised on our website.
Payment shall be due before delivery. If payment fails your order will
be cancelled. There will be no delivery until clear funds have been
received.
Payment online: Our secure server software encrypts all your payment
card details. The process scrambles all the information, allowing no
unauthorised third party to intercept the data. Your browser will
confirm that you are shopping in a secure environment by showing either a
locked padlock icon or an image of a padlock next to the payment
details in the relevant area of the website.
To ensure that your credit, debit or charge card is not being used
without your consent, we will validate name, address and other personal
information supplied by you during the order process against appropriate
third party databases.
By accepting these terms and conditions you consent to such checks being
made. In performing these checks personal information provided by you
may be disclosed to a registered Credit Reference Agency which may keep a
record of that information. You can rest assured that this is done only
to confirm your identity, that a credit check is not performed and that
your credit rating will be unaffected. All information provided by you
will be treated securely and strictly in accordance with the Data
Protection Act 1998. During security checks we may ask for additional
information or documentation to help support the data you supplied.
Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.
Consumer right of return and refund
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract
during the period set out below. This means that during the relevant
period if you change your mind or for any other reason you decide you do
not want to keep a product, you can notify us of your decision to
cancel the contract and receive a refund. Advice about your legal right
to cancel the contract is available from your local Citizens’ Advice
Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of:
• any made-to-measure or custom-made products or products made to your specification or clearly personalised;
• newspapers, periodicals or magazines;
• perishable goods, such as food, drink or fresh flowers;
• software, DVDs or CDs which have a security seal which you have opened or unsealed.
Right to cancel
You have the right to cancel this contract within days without giving any reason.
The cancellation period will expire after 3 days from the day on which
you acquire, or a third party other than the carrier and indicated by
you acquires, physical possession of the goods or the last good or the
last lot or piece (as the case may be).
To exercise the right to cancel, you must inform us of your decision to
cancel this contract by a clear statement (e.g. a letter sent by post to
Unit 14, Langley Terrace Ind Est, Latimer Road, Luton, Beds, LU1 3XQ or
e-mail to [email protected].
To meet the cancellation deadline, it is sufficient for you to send your
communication concerning your exercise of the right to cancel before
the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments
received from you, including the costs of delivery (except for the
supplementary costs arising if you chose a type of delivery other than
the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any
goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you
used for the initial transaction unless you have expressly agreed
otherwise; in any event, you will not incur any fees as a result of the
reimbursement. We may withhold reimbursement until we have received the
goods back or you have supplied evidence of having sent back the goods,
whichever is the earliest.
If the consumer has received goods in connection with the contract you
shall send back the goods or hand them over to us or Feed My Fish
Limited 14 Langley Terrace Industrial Estate Latimer Road Luton Beds LU1
3XQ without undue delay and in any event not later than 14 days from
the day on which you communicate your cancellation from this contract to
us. The deadline is met if you send back the goods before the period of
14 days has expired.
We will not bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from
the handling other than what is necessary to establish the nature,
characteristics and functioning of the goods.
Delivery
We will deliver goods ordered by you as soon as possible to the address
you give us for delivery, but in any event within days of your order.
However, we reserve the right not to make deliveries outside the United
Kingdom unless our ordering form provides that facility.
Upon receipt of your order, you will be asked to sign for the goods
received in good condition. If the package does not appear to be in good
condition then please refuse the delivery. If you are unable to check
the contents of your delivery at the point of delivery then please sign
for the parcel as “UNCHECKED”. Failure to do so may affect any warranty
claims that you make thereafter.
If the goods we deliver are not what you ordered or are damaged or
defective or the delivery is of an incorrect quantity, we shall have no
liability to you unless you notify us in writing, at our contact
address, of the problem within working days of the delivery of the goods
in question.
We shall deliver the goods to you within days (‘the long delivery date”)
of the date on which you ordered them. If we do not so deliver the
goods by the delivery date then the sale is cancelled and we shall
return all monies paid by you to us under the contract of sale but,
notwithstanding , shall have no liability to you for the return of
monies or otherwise unless you notify us in writing at our contact
address of the non-delivery within days from the long delivery date.
Import Duty
Goods dispatched to other countries outside of the EU may be liable to
Import Duty, Tax or VAT. When ordering from us you agree to pay any such
Duties which may be imposed by your country’s government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby
prevent delivery of your order you will remain liable for the purchase
price of the product/s and any Import Duty / Tax / VAT or penalty
imposed by your government.
Faulty Product, Damaged, or Dead on Arrival
Please note that any products returned to us which you claim to be
defective will be checked and verified by our technicians. Any returned
products that are not found to be defective will be returned to you and
we shall charge you for the returned transport costs via your original
payment method or hold the product until full payment has been received
by us for the return transport costs.
If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect
or consequential loss, damage or expenses (including loss of profits,
business or goodwill) howsoever arising out of any problem you notify to
us under this condition and we shall have no liability to pay any money
to you by way of compensation other than to refund to you the amount
paid by you for the goods in question as above.
Limitation of Liability
The Business will not be liable to you for any loss or damage in circumstances where:
(a) There is no breach of a legal duty owed to you by the supplier or by its employees or agents;
(b) Such loss or damage is not a reasonably foreseeable result of any such breach;
(c) Any increase in loss or damage resulting from breach by you of any term of this contract.
Notwithstanding the foregoing, nothing in these terms and conditions is
intended to limit any rights you might have as a consumer under
applicable local law or other statutory rights that may not be excluded
nor in any way to exclude or limit our liability to you for any death or
personal injury resulting from our negligence.
LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
SUCCESS OF YOUR BUSINESS OR EARNINGS
What User derives from the use of Feed My Fish Limited products/services/information depends upon User’s commitment to, and effort in, applying the information. Feed My Fish Limited does not represent, warrant or guarantee that User will achieve any particular results in business as a result of purchasing and using Feed My Fish Limited products/services/information. User acknowledges that the success of User’s business depends on User’s skills, effort and commitment.
LICENCE AND COPYRIGHT
The Business website contains copyrighted material, trademarks and other
proprietary information, including, but not limited to, text, software,
photos, video, graphics, music and sound and the entire content of the
website is copyrighted as a collective work under UK and International
copyright laws. The Business owns a copyright in the selection,
coordination, arrangement and enhancement of such content, as well as in
the content original to it. You may not modify, publish, transmit,
participate in the transfer or sale, create derivative works or in any
way exploit, any of the content, in whole or in part. Except as
otherwise expressly permitted under copyright law or these Terms, no
copying, redistribution, retransmission, publication or commercial or
non-commercial exploitation of downloaded material will be permitted
without the express written permission of Business and the copyright
owner. Elements of the website are protected by trade dress, trademark,
unfair competition and other laws and may not be copied or imitated in
whole or in part, by any means, including but not limited to, the use of
framing or mirrors.
You are permitted to print and download extracts from this website for your own private use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text, and
(c)any of our copyright and trademark notices and this permission notice appear in all copies.
Copyright Infringement
In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to [email protected] or by letter to Feed My Fish Limited, Unit 14 Langley Terrace Ind Est, Latimer Road, Luton Beds, LU1 3XQ.
DISCLAIMER
While the Business uses reasonable efforts to include accurate and
up-to-date information, the Business specifically disclaims any and all
responsibility or liability for the accuracy, content, completeness,
legality, reliability, or operability or availability of information or
material displayed in any and all Business websites, either now
operating or created in the future. The Business disclaims any
responsibility or liability for the deletion, failure to store,
mis-delivery, or untimely delivery of any information or material. The
Business disclaims any responsibility or liability for any harm
resulting from downloading or accessing any information or material on
the Internet through the Business web site.
The Business does not make any warranties or representations regarding
any data, service and/or information provided or made available by any
user on any of the Business websites or on any external websites linked
to them. In particular, the Business does not warrant or represent that
said data, service and/or information is true or accurate, or that it
fulfils or serves any particular purpose.
Without limiting the foregoing, under no circumstances shall the
Business be held liable for any delay or failure in performance
resulting directly or indirectly from acts of nature, forces, or causes
beyond its reasonable control, including, without limitation, Internet
failures, computer equipment failures, telecommunication equipment
failures, other equipment failures, electrical power failures, strikes,
labour disputes, riots, insurrections, civil disturbances, shortages of
labour or materials, fires, floods, storms, explosions, acts of God,
war, governmental actions, orders of domestic or foreign courts or
tribunals, non-performance of 3rd-parties, or loss of or fluctuations in
heat, light, or air conditioning.
COMPANY WEBSITES AND ALL MATERIALS, INFORMATION, PRODUCTS AND
SERVICES INCLUDED IN THE COMPANY WEB SITES, ARE PROVIDED “AS IS,” WITH
NO WARRANTIES EXPRESSED OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS, TO
THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AND STATUTORY
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT
OF PROPRIETARY RIGHTS. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING
THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE COMPANY
WEBSITES. COMPANY DISCLAIMS, ANY WARRANTIES FOR ANY INFORMATION OR
ADVICE OBTAINED THROUGH THE COMPANY WEBSITES. THE COMPANY DISCLAIMS ANY
WARRANTIES FOR SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON
THE COMPANY WEB SITES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE
COMPANY WEB SITES AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED
THROUGH ANY LINKS OR ANY USER CONTRIBUTIONS PROVIDED TO THE COMPANY WEB
SITES.
THE USER UNDERSTANDS AND AGREES THAT THEY DOWNLOAD OR OTHERWISE OBTAIN
MATERIAL OR DATA THROUGH THE USE OF THE COMPANY WEBSITES AT THEIR OWN
DISCRETION AND RISK AND THAT THEY WILL BE SOLELY RESPONSIBLE FOR ANY
DAMAGES TO THEIR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE
DOWNLOAD OF SUCH MATERIAL OR DATA.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSIONS MAY NOT APPLY IN ALL CASES. THE USER MAY ALSO HAVE
OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
THE COMPANY AND ITS WEB SITES ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT
POSTED BY USERS, 3rd-PARTIES, ACTIONS OF ANY 3rd-PARTY OR FOR ANY DAMAGE
TO, OR VIRUS THAT MAY INFECT, A USER’S COMPUTER EQUIPMENT OR OTHER
PROPERTY.
LIABILITY
The Business may modify, suspend, discontinue or restrict the use of any
portion of the Business web site, including the availability of any
portion of the content at any time, without notice or liability.
User acknowledge and agree that it is virtually impossible to achieve
continuous, uninterrupted availability of the Business or any other, web
site. While we endeavour to ensure that this website is normally
available 24 hours a day, we will not be liable if for any reason this
website is unavailable at any time or for any period. Access to this
website may be suspended temporarily and without notice in the case of
system failure, maintenance or repair or for reasons beyond our control.
Our liability (and that of our officers, directors, employees,
shareholders or agents) of any kind (including our own negligence) with
respect to our website or service for any one event or series of related
events is limited to the total fees which you have paid to us in the 12
months before the event(s) complained of.
In no event (including our own negligence) will we be liable for any:
(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
(b) loss of goodwill or reputation;
(c) special, indirect or consequential losses; or
(d) damage to or loss of data
(even if we have been advised of the possibility of such losses).
Nothing in these terms and conditions shall exclude or limit our
liability for (i) death or personal injury caused by negligence (as such
term is defined by the Unfair Contract Terms Act 1977); (ii) fraud;
(iii) misrepresentation as to a fundamental matter; or (iv) any
liability which cannot be excluded or limited under applicable law.
INDEMNITY
You agree to indemnify, defend and hold harmless the Business, its web
site(s) and each of its respective advertisers, partners, suppliers,
licensors, officers, directors, shareholders, employees,
representatives, contractors, agents and sub-licensees, from any and all
claims (including but not limited to claims for defamation, trade
disparagement, privacy and intellectual property infringement) and
damages (including attorneys’ fees and court costs) arising from or
relating to any allegation regarding:
1. Your use of the Business web site(s);
2. The Business’s use of any your content or information, as long as such use is not inconsistent with these Terms;
3. Information or material provided through your IP address, even if not posted by you or
4. Any violation of these Terms by you.
DISPUTE RESOLUTION. CONSUMER REVIEWS AND USE OF SOCIAL MEDIA
We endeavour at all times to provide high standards in retail and
business and recognise and support the importance of the use of social
media and the Internet to alert the public when such standards are not
met. However, we believe that complaints should not be published in a
manner that is unfair or unreasonable as to content and manner of
publication and, for this reason, the following terms are agreed by
yourself and ourselves to regulate how to proceed when you feel that
reasonable standards have not been met.
If you post any comment on our service or products on any website other than the Business’s website, you agree that:-
I) you will not include any statement that is untruthful or malicious.
II) you will do all that is possible to enable the Business to post to
the same website a comment in response and ,if such is not possible, you
will include such response in full in a comment posted by yourself on
the same website
III) you will agree to participate in a form of alternative dispute
resolution accredited by the Trading Standards Institute of the United
Kingdom under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 and recommended, as appropriate for
the nature of the dispute, on request by the Business of the service
operated at http://www.nadvertex.com/
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in
accordance with English law. Disputes arising in connection with these
terms and conditions shall be subject to the exclusive jurisdiction of
the English courts where the claim is brought by you. We nevertheless
retain the right to bring proceedings against you for any threatened or
actual breach of these terms and conditions in your country of
residence, registration or business or any other relevant country.
We do not warrant that materials, services or information for sale on
the website are appropriate or available for use outside the United
Kingdom. It is prohibited to access the website from territories where
its contents are illegal or unlawful. If you access this website from
locations outside the United Kingdom, you do so at your own risk and you
are responsible for compliance with local laws.
MISCELLANEOUS
If any provision of these Terms is, for any reason, invalid and/or
unenforceable, as determined in an appropriate Court of proper
jurisdiction, the remaining provisions shall continue to be valid and
enforceable to the fullest extent permitted by law. You agree to replace
an invalid and/or unenforceable provision with a valid and/or
enforceable provision that most closely approximates the intent and
economic effect of the invalid and/or unenforceable provision and shall
be interpreted most favourably, when possible, to the benefit of the
Business.
Section Titles : The section titles used in these Terms are purely for
convenience and carry with them no legal or contractual effect.
Incident Reporting : Any complaints regarding violations of these Terms
by a User should be directed to customer services at [email protected].
Where possible, include details that would assist the Business in
investigating and resolving the complaint (i.e. expanded headers and a
copy of the offending transmission).
Complaints Procedure : We are very proud of our high standards of
customer service however, in the event that we fail in meeting these
standards, please do not hesitate to contact us at : Unit 14 Langley
Terrace Industrial Estate, Latimer Road, Luton, LU1 3XQ..
ONLINE ACCEPTANCE
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
If any provision of these terms and conditions is found by any court of
competent jurisdiction to be invalid, the invalidity of that provision
will not affect the validity of the remaining provisions which shall
continue to have full force and effect.
No person other than the parties to these terms and conditions are
intended to benefit from them pursuant to the Contracts (Rights of Third
Parties) Act 1999.
These Terms represent the entire understanding between the user and the
Business and supersedes any prior statements or representations. THE
USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the web
site, it’s services, sign up, posting, downloading and uploading
content, and understands that it is entering into a binding and legal
agreement with Business.
You agree to file any claim regarding any aspect of this web site or
these Terms within six (6) months of the time in which the events giving
rise to such alleged claim began, or you agree to waive such claim. You
also agree that no claim subject to these Terms may be brought as a
class action or in any other jurisdiction than English courts.
These Terms and Conditions were last updated, and became effective, on 20/05/2018.
Contact Information : Our contact details are as follows:
Business Name: Feed My Fish Limited, Unit 14 Langley Terrace Industrial Estate, Latimer Road, Luton, Beds, LU1 3XQ.Email: [email protected], Telephone number: 01582 434579.